Shipping/Returns


SHIPPING

  • FREE Standard shipping for orders $49+ Australia wide.
  • Express Shipping Australia wide is also available for an additional fee (1- 2 business days delivery depending on shipping location).
  • International shipping rates apply when shipping outside of Australia (Will be calculated at checkout). Please note shipping times are a guideline provided by Australia Post and may vary.
  • Please allow 48 hours for your order to be dispatched.  The Transit Period Specified at Checkout begins once items have been shipped.

EXCHANGE

  • If you wish to exchange your item for a different size or item this is not a problem, however the return postage cost must be covered by the customer. The item must be returned in new condition and within 7 days of the purchase.
  • Please note we do not offer exchanges or refunds on SALE items.

RETURNS

  • Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • Please note, we can’t offer you a refund on non-faulty items, only in-store credit is provided once your return item is received back at our facility.

To be eligible for a return (in-store credit only, your item must be unused, unwashed and in the same condition that you received it (no distinct odours, blemishes, signs of wear etc.).

Items covered in animal/human hair will not be accepted.

Faulty Item

In the event you have received a faulty or incorrect item, please contact us immediately. If you believe you have received a faulty product please provide a clear photo of the defect, and if you have received the incorrect item, then please provide a photo of the incorrect item

Please do not return any incorrect or damaged goods before getting in touch with our customer care team through our contact page

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility.